Our customer support service desk opening hours over the festive period are:
Christmas Eve: 7am – 6pm (4pm – 6pm for critical support tickets only)
Christmas Day & Boxing Day: Closed
27th & 28th December: 7am – 6pm
New Years Eve: 7am – 6pm (4pm – 6pm for critical support tickets only)
New Years Day: Closed
All non-critical support tickets must be submitted before 4pm on Christmas Eve and New Years Eve.
Our Sales office will be closed from: 24th December 2018 until 2nd January 2019.

IT Support
Cyber Security
IT Strategy

We make IT secure, manageable and scalable for businesses who are looking for a partner that works to help them achieve their business objectives.


IT Support

Our managed IT support services are built around your business requirements. No matter what industry you’re in, or where you’re based in the UK, we can provide you with expert IT support services that are managed under one roof, by our teams of experienced IT support technicians.

Cyber Security

Neuways provide 24/7 cyber security management and monitoring services that can be integrated with your existing IT support, so you can be assured that your business is safe and supported. We offer a range of industry-leading solutions that protect your business from the ever-evolving range of threats emerging from cyberspace.

IT Strategy

Consolidate your approach to IT and ensure your company’s IT is helping you achieve your business objectives. Neuways can provide your business with access to unparalleled expertise in corporate and business process IT that will help you grow, transform and seize the advantage over your competitors.

What Makes Our IT Support Helpdesk Great?

8.5 Seconds
Average Waiting Time
SLAs Met
Supported Businesses
Dedicated Technicians
Days Available Per Year
UK-Based, Real People

What Our Customers Say About
Our Managed IT Support Services:

“We have worked in partnership for many years with Smarterways and this continues now with Neuways. The additional server we recently purchased has undoubtedly improved processes across multiple sites in our business. From specification through to install, our needs have been met once again by their expertise and knowledge. Special thanks to all those involved.”

Nexon Group

“It’s been great working with our Neuways technician today on our new server installation - thanks Neuways.”

RPH Hire

“The communication and response before, during and after our Microsoft Office 365 migration was first class from both our Account Manager and the assigned Support Technician. Definitely choose Neuways.”


“For years we’ve used Neuways and could not be happier. Good quality service with fast resolve times and excellent management. The dedication to system improvements and training of the technicians is outstanding. I would give these guys a five-star rating.”

Havwoods LTD

“Neuways moved our network servers, phone exchange and 30 users to our new offices over the weekend – after a lot of planning, the move went flawlessly – we switched off our computers on Friday at 4.30pm and started work on Monday morning at 7.30am without a single second of downtime.”


“Neuways act as an external IT manager for WMS, providing a consistently great service for all of our IT requirements.”


“We praise the Neuways technical team, our IT is working well for us and Neuways support has helped free up a lot of our time.”

Specialist Tiling Supplies

“Neuways have taken the time to gain a greater understanding of our business requirements. This has enabled them to implement immediate IT improvements as well as advising on longer-term strategies. Our dedicated Neuways account manager and technicians collaborate with us and share their knowledge and experience to provide responsive tailored solutions.”

Castings PLC

“Benefiting from Neuways experience has switched my way of thinking regarding IT issues and how crucial it is to trust your IT adviser. We have total faith in the products and service Neuways provide for us.”

WPS Westward
March 8, 2017

How much are your competitors spending on IT?

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Cyber Security Predictions for 2019

Our Cyber Security Predictions for 2019  2019 promises to bring us some familiar IT security problems with a twist as well as some new ones. Here are our Cyber Security Predictions for 2019 and what…
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December 12, 2018

Is an MSP a Viable Answer to The UK Skills Shortage?

Managed Service Providers (MSP) have always been around albeit under many different guises. The concept of outsourcing is not a new one but a true MSP can do more than…
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December 11, 2018

IT MSP Case Study: Wessex Packaging

Wessex Packaging have more than 40 years of experience providing packaging solutions to businesses. Based in the heart of the South West in Somerset, they provide packaging materials, machines and…

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