Becky Rooke

Service Desk Facilitator

I am the first point of contact for customers when they ring the Support desk here at Neuways. I will generate a ticket for their IT issue and assign it a level of urgency to ensure it is dealt with as efficiently as possible. Being the first point of contact for our customers, I understand first-hand how important it is for them to get as quick a resolution as possible.

As part of my role, I monitor our SLA boards to ensure ticket deadlines are being met and that we are servicing our customers as efficiently and proactively as possible. I also generate service ticket reports for many of our customers to give them a clear picture of their IT support requirements and to highlight any areas of potential concern.

At Neuways, we prioritise the safe and responsible management of the customer data and records we hold, which includes making sure they are GDPR-compliant, and this is an important part of my job role as Service Desk Facilitator.

Out of work Becky

I am mother to two boys who keep me on my toes – I love family days out, especially in the sunshine!

When I am relaxing, I enjoy eating out with friends or a cosy night in watching movies (I am a huge Marvel and Star Wars fan) and/or gaming – which lets out my competitive side!

Oh, and I have a huge passion for cars and RAF planes too!