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Liam Berridge

Liam Berridge

Technical Support Engineer

At Neuways I’m a Technical Support Engineer, and have an extensive background in academic, public, and private sector IT support covering 1st and 2nd line roles.

Previously I’ve also covered project management with migrations to the Microsoft 365 platform, as well as training colleagues in day-to-day duties and curating an internal knowledge base.

Additionally, I have an academic background in computer science and programming, which I utilise to deploy automated fixes where possible, with as little disruption to business functions and users as possible.

Out of work Liam:

Outside of work I run my own videogame servers and host a small community around that, as well as creating 3D environments and additional content for videogames.

I also enjoy reading thriller novels along with books on art and historical figures.

3 Reasons to choose Neuways as your MSP

We don’t just support, we secure and strategise.

A longterm solution, not a quick fix

Managed Service Providers find a long-term solution for your IT problems. This ensures the continuity of your business, unlike an IT Support company who only find a fix for individual problems and don’t take a holistic approach to your IT systems and security – Neuways do.

Supporting your best interests

We can include consultancy and project work hours into our MSP plans meaning your IT grows and prospers in a secure manner. This strategic work runs alongside your support leading to a holistic IT approach bespoke to your business – not a one size fits all approach.

Quick support when you need “IT

With an average time of 8.5 seconds to answer your call (that’s 3 rings), we pride ourselves with our prompt response rates. Our Technical Support desk of 40+ technicians means we can ensure that your business remains supported and secure when you need it most.

A longterm solution, not a quick fix

Managed Service Providers find a long-term solution for your IT problems. This ensures the continuity of your business, unlike an IT Support company who only find a fix for individual problems and don’t take a holistic approach to your IT systems and security – Neuways do.

Supporting your best interests

We can include consultancy and project work hours into our MSP plans meaning your IT grows and prospers in a secure manner. This strategic work runs alongside your support leading to a holistic IT approach bespoke to your business – not a one size fits all approach.

 

Quick support when you need “IT

With an average time of 8.5 seconds to answer your call (that’s 3 rings), we pride ourselves with our prompt response rates. Our Technical Support desk of 40+ technicians means we can ensure that your business remains supported and secure when you need it most.

 

8.5 Seconds

Average

Waiting Time

100%

SLAs

Met

300+

Supported

Businesses

 

40+

Dedicated

Technicians

364

Days

Available Per Year

100%

UK-Based

Real People

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