Remote Support Customer Portal Contact us

Marc Sleigh

Marc Sleigh

Support Team Leader

As a Support Team Leader, I serve as an escalation point for my team and ensure that tickets are resolved within their agreed Service Level Agreements (SLA). My role is to ensure that my team and I deliver the best experience possible to our customers.

I have a diverse working background. I previously supported a school’s entire IT system, and before that I managed an online media company’s servers and specialist equipment, setting up their TV and radio studios. These experiences have given me a wide and varied skillset, so I bring versatility to the team.

Bringing these experiences to Neuways, a crucial part of my role is to ensure that the backup solutions we have installed for our customers are all working as should. I oversee their monitoring on a daily basis with my technicians, keeping internal communication as a high priority so that we are all on the same page.

I take the lead by helping technicians resolve tickets, and make sure that any issues are resolved in the quickest and most efficient manner.

We’ve come a long way in the past few years – I’ve seen us grow as a company, improving our service and our available offerings.

Out of work Marc

I am a massive movie enthusiast and go to the cinema as much as possible. I also play a lot of video games and I enjoy meddling with anything geeky.

3 Reasons to choose Neuways as your MSP

We don’t just support, we secure and strategise.

A longterm solution, not a quick fix

Managed Service Providers find a long-term solution for your IT problems. This ensures the continuity of your business, unlike an IT Support company who only find a fix for individual problems and don’t take a holistic approach to your IT systems and security – Neuways do.

Supporting your best interests

We can include consultancy and project work hours into our MSP plans meaning your IT grows and prospers in a secure manner. This strategic work runs alongside your support leading to a holistic IT approach bespoke to your business – not a one size fits all approach.

Quick support when you need “IT

With an average time of 8.5 seconds to answer your call (that’s 3 rings), we pride ourselves with our prompt response rates. Our Technical Support desk of 40+ technicians means we can ensure that your business remains supported and secure when you need it most.

A longterm solution, not a quick fix

Managed Service Providers find a long-term solution for your IT problems. This ensures the continuity of your business, unlike an IT Support company who only find a fix for individual problems and don’t take a holistic approach to your IT systems and security – Neuways do.

Supporting your best interests

We can include consultancy and project work hours into our MSP plans meaning your IT grows and prospers in a secure manner. This strategic work runs alongside your support leading to a holistic IT approach bespoke to your business – not a one size fits all approach.

 

Quick support when you need “IT

With an average time of 8.5 seconds to answer your call (that’s 3 rings), we pride ourselves with our prompt response rates. Our Technical Support desk of 40+ technicians means we can ensure that your business remains supported and secure when you need it most.

 

8.5 Seconds

Average

Waiting Time

100%

SLAs

Met

300+

Supported

Businesses

 

40+

Dedicated

Technicians

364

Days

Available Per Year

100%

UK-Based

Real People

    Download Our Business Continuity and Disaster Recovery Brochure

    Fill in the fields below and our brochure will be emailed to you.


     

    Dark Web Monitoring Request a call back


        Download Our Brochure

        Fill in the fields below and our brochure will be emailed to you.

          Download Our Microsoft Dynamics 365 Business Central Brochure

          Fill in the fields below and our brochure will be emailed to you.

            Download Our MSP Brochure

            Fill in the fields below and our MSP brochure will be emailed to you.

            Download our NeuVue360 Brochure

              Download Our NeuVue360 Brochure

              Fill in the fields below and our brochure will be emailed to you.

              Microsoft Business Central Request a Callback

                Network Security Request a Callback

                  Request a callback

                    Request a call back

                      Secure WiFi Request a Callback

                        Request a call back
                        close slider