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Matthew Broadhurst

Matthew Broadhurst

Technical Support Engineer

I have worked at Neuways for a number of years now and have seen many significant changes, mainly to the quality and commitment we strive to provide for our customers. I have also seen many changes to the IT and technology sector as a whole.

I’ve always been passionate about information technologies. Here at Neuways I offer our customers technical support, working on the Helpdesk and taking ownership of the technical queries and fault reports. Except for my daily tasks, I also train new Neuways employees on Firewalls and Networking.

Out of work Matthew

Outside of work, I own a server testing environment – my wife thinks I am a geek! I also enjoy going out with my friends and socialising.

3 Reasons to choose Neuways as your MSP

We don’t just support, we secure and strategise.

A longterm solution, not a quick fix

Managed Service Providers find a long-term solution for your IT problems. This ensures the continuity of your business, unlike an IT Support company who only find a fix for individual problems and don’t take a holistic approach to your IT systems and security – Neuways do.

Supporting your best interests

We can include consultancy and project work hours into our MSP plans meaning your IT grows and prospers in a secure manner. This strategic work runs alongside your support leading to a holistic IT approach bespoke to your business – not a one size fits all approach.

Quick support when you need “IT

With an average time of 8.5 seconds to answer your call (that’s 3 rings), we pride ourselves with our prompt response rates. Our Technical Support desk of 40+ technicians means we can ensure that your business remains supported and secure when you need it most.

A longterm solution, not a quick fix

Managed Service Providers find a long-term solution for your IT problems. This ensures the continuity of your business, unlike an IT Support company who only find a fix for individual problems and don’t take a holistic approach to your IT systems and security – Neuways do.

Supporting your best interests

We can include consultancy and project work hours into our MSP plans meaning your IT grows and prospers in a secure manner. This strategic work runs alongside your support leading to a holistic IT approach bespoke to your business – not a one size fits all approach.

 

Quick support when you need “IT

With an average time of 8.5 seconds to answer your call (that’s 3 rings), we pride ourselves with our prompt response rates. Our Technical Support desk of 40+ technicians means we can ensure that your business remains supported and secure when you need it most.

 

8.5 Seconds

Average

Waiting Time

100%

SLAs

Met

300+

Supported

Businesses

 

40+

Dedicated

Technicians

364

Days

Available Per Year

100%

UK-Based

Real People

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