IT MSP Case Study: Midland Pest Control
Birmingham-based Midland Pest Control Ltd has seen consistent growth since their beginning in 2000.
With continued growth since their inception 20 years ago they have seen significant growth, including a merger and new premises. As part of their expansion, they soon began to realise they needed help from the experts when it came to reliable and secure IT support and turned to local tech company Neuways.
Following a recommendation from another of Neuways’ happy customers, Midland Pest Control approached them to see how they could help gear their business for growth.
He clearly explained the options that were available to us, without the hard sell, and we felt comfortable and reassured by our meeting.”
– Ruth Hurley, Director
It was this open and honest approach that reassured Midland Pest Control that they were engaging with trusted experts who would support and protect their business as it grew.
Since their partnership began, Neuways has ensured Midland Pest Control always had the advice and equipment required to provide an outstanding service to their customers, through reliable hardware procurement and quick resolutions to daily IT needs.
– Ruth Hurley, Director
One of the biggest benefits Midland Pest Control have found when working with Neuways is their consistency. With most suppliers, staff turnover is expected, but Neuways have maintained the same staff meaning they have a good knowledge of their business and the IT equipment that they have both on site and remotely.
This consistent approach from Neuways makes resolution quick and efficient, giving the customer confidence their business is in safe hands.
A significant advantage Midland Pest Control have experienced when partnering with Neuways comes from the strategic advice they provide as part of the relationship.
– Ruth Hurley, Director
This was a crucial piece of advice with a number of remote workers at Midland Pest Control. They were all logging on to the network using a VPN and their router was struggling to cope. Neuways recommended a new router which has proved to be much more effective, and has ensured business continuity and zero downtime. This has been crucial to their continued success and growth.
Neuways continues to support and advise Midland Pest Control with their IT, business systems and security as they look to the future and embrace the opportunities it provides.