RPH The Hoist People Ltd are the country’s leading external elevator and hoist hire company. With more than 30 years’ experience of providing a range of specialised services within the hire industry, they are keen to build long-term relationships with partners who will protect their business as well as its heritage.

Based in Redhill in Surrey, RPH have chosen to work with Neuways since 2007 as a result of their reputation for providing high quality IT support. Continuity and consistency are key priorities for RPH and working with Neuways offered exactly that.

The service from Neuways

RPH are supported by Neuways through a managed service, who provide round-the-clock IT support keeping RPHs systems and technology running efficiently and effectively.

In addition to ongoing IT support from Neuways, RPH have had a new server and backup system through Neuways, delivering reliability when it comes to protecting their data, processes and systems, keeping their business running smoothly.

Firewalls are a business essential for any organisation as network security remains a significant concern. Neuways, in partnership with WatchGuard, also provide RPH with industry-leading firewall technology to ensure their network is always protected against cyber threats.

The biggest impact Neuways have had on our business came from the new server they provided us. The server, and their ongoing maintenance of it, makes it so much easier for us to share folders and files, making us more streamline as we embrace collaborative working practices across the business.”

– Kevin Gurr, Operations and IT Manager

Why did we choose Neuways?

Neuways’ experience with businesses such as RPH made them the number one choice for us. They understood our business, our culture, our challenges and how we wanted to protect our IT systems to ensure we could continue to take our business forward. It is important to RPH that we work with suppliers we can build a lasting relationship with.”

– Kevin Gurr, Operations and IT Manager

Neuways understand the importance of being flexible when it comes to providing technical support through their experienced support desk, providing RPH with the reliable support they need to keep their business running smoothly.

Neuways are always available when we need them and resolve all our issues with speed and excellent customer service. It is reassuring to work with an IT company who understand the technology we use in our business and who adapt easily to how we work.

With technology playing such a vital part in keeping our business moving, when our computers or any part of our IT system has an outage, Neuways always get us back on track quickly and effectively.”

– Kevin Gurr, Operations and IT Manager