MIDFIX have supplied the building services industry with a range of cable and pipe supports for nearly 50 years. The family-owned business is based in Nottingham and has its own in-house engineering design team and fabrication workshop which produces bespoke solutions for its customers.

Around five years ago, the MIDFIX team knew they needed an improvement in their level of IT support to allow their growth to continue and to safeguard their business. They were searching for an experienced Managed Service Provider to help support their business and turned to Neuways to deliver this.

Since forming a partnership with Neuways, MIDFIX have benefitted from several different IT services. From Dark Web monitoring to Business Continuity and Disaster Recovery plans, Neuways have helped MIDFIX to grow securely since becoming their technology partner.

This has been achieved through Neuways focusing on MIDFIX’s needs and business objectives – getting a 360-degree view of the business. Neuways took the time to find out what is important to MIDFIX and how IT solutions can help them achieve.

Neuways’ Business Development Director, Michelle Catterall, said: “With MIDFIX, as with every new customer, we invested time into fully understanding their needs and objectives as a business.“With that knowledge, we devised a bespoke IT strategy that went hand-in-hand with MIDFIX’s business strategy – using the best IT solutions to help them achieve continued growth.”  

“Neuways were able to demonstrate how their expertise in managed IT support services could benefit our business while sharing aligned values such as honesty and integrity.” – Paul Brough, Operations Manager, MIDFIX

Expert guidance from Neuways’ experienced IT technicians means that any IT issues that have arisen have been solved with ease and clear communication with MIDFIX.

Action can be taken with short notice too. The Neuways support desk phone lines offer support from 7am each morning, with calls taken within three rings of the phone. This provides MIDFIX with quick, reactive help for any support queries, be they small or large. The Neuways customer portal also allows MIDFIX to log on and check the status of ongoing support calls and any related information.

But Neuways don’t just provide MIDFIX with IT support. The Neuways team continues to provide proactive cyber security training to ensure MIDFIX are able to protect themselves from the full range of cyber threats that businesses like them can be vulnerable to. This means that MIDFIX staff have been made aware of common cyber threats to the business, as well as understanding good cyber practice hygiene.

Additionally, email security and monitoring services have helped to strengthen MIDFIX’s cyber security overall. Neuways provide MIDFIX with the best email security solution available giving them protection against thousands of phishing emails landing in employees’ inboxes, further safeguarding them from any malware or ransomware designed to cause disruptive downtime.

“The team at Neuways have understood what is important to MIDFIX and developed a service to support our needs. Their people make the difference, providing expertise with a high level of customer service.”

– Paul Brough, Operations Manager, MIDFIX

And, if MIDFIX were to experience any downtime, they would be back online within an hour, thanks to their Business Continuity and Disaster Recovery solution from Neuways. This multi-layered approach to cyber security, ensures that if one of the 9 common Business Continuity threats to businesses were to trouble MIDFIX, they would not suffer a long period of costly downtime. Neuways technicians would be able to access one of the three regularly saved back-ups of the company’s data and use it to get MIDFIX back up and running in no time at all.

With the additional challenges of remote working due to the COVID-19 pandemic, there have also been different implementations of technology systems from Neuways to help MIDFIX. The Voice over Internet Protocol (VoIP) telephone system from 3CX has been installed to provide a smoother transition of the company’s communications lines, while employee time in the office has been reduced. Microsoft 365 has also been used, to help increase MIDFIX’s productivity and make it easier for staff to continue working and collaborating, with the help of Sharepoint and the many benefits the shared, online ecosystem brings for businesses as a solution.

Looking forward, Neuways are continuously supporting and advising MIDFIX, through the implementation of a new Enterprise Resource Planning (ERP) system to help them grow even further. By consolidating their existing systems into a fully connected ERP, MIDFIX are investing in the long-term future and growth of their business.

MIDFIX’s Operations Manager Paul Brough, said: “The team of experts at Neuways provide an excellent service to us. They are a trusted partner with whom we have created a strong, working relationship built on trust.

“Neuways were able to demonstrate how their expertise in managed IT support services could benefit our business while sharing aligned values such as honesty and integrity.

“The team at Neuways have understood what is important to MIDFIX and developed a service to support our needs. Their people make the difference, providing expertise with a high level of customer service.”

Neuways look forward to continuing its relationship with MIDFIX for many years to come.