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neuvue360

neuvue360

    

Where customer experience meets
business intelligence

neuvue360 is a suite of tools developed in-house by our business software experts to streamline the customer journey.

neuvue360 makes it as easy as possible for your customers to access your services whilst giving you in-depth intelligence about how you provide your services. This software is essential for any organisation where customer interaction is the cornerstone of your business.

At the heart of this suite is a VOIP-based phone system provided by 3CX. Built around the 3CX phone system is a network of value-add modules that display detailed caller information and enable enhanced resource management.

These modules are what make neuvue360 what it is.

20 %

Customer wait times are down by 20%

100% SLA compliance since implementing neuvue360

49 %

Ticket resolution time has seen a 49% decrease

Total Visual Management

Your helpdesk tickets are placed in plain sight, with visual cues highlighting urgent customer needs. This drives SLA compliance – in fact, Neuways has never missed a SLA!

Know Your Customer

neuvue360 builds a digital portfolio of your customers and prospects. Connecting with your telephone system, this information is always available to call handlers, shortening the customer journey.

More Focus, Less Noise

Managed service providers deal in vast amounts of data, creating excessive noise. neuvue360 uses reporting and dashboard tools to transform raw data into business intelligence. This enables better-informed decision-making.

Intelligent Call Handling

Integrating with you CRM, neuvue360 can route customer calls to the right person directly – no reference numbers, no automated call attendants!

Proactive Resource Management

Live call handler availability promotes superior helpdesk resource management. You can also view historic presence stats, including time spent on phone vs solutions found. This information can form the basis of any future training.

Guaranteed Quality

Since using neuvue360 internally, Neuways has been able to reduce wait times by 20% and overall ticket resolution time by a significant 49%!

Why Neuways?

Our ethos has always been focused on finding technological solutions to business problems. neuvue360 is the culmination of this ambition.

Our background, as part of the Neu Group, is in business systems (ERP, specifically). This is why the technology experts at Neuways created a software solution that solved the biggest challenges that we faced as a managed service provider.

Neuways has since been named one of the best managed IT companies in Britain. Now, we would like to share our knowledge with you.

Number one Choice for IT Support

neuvue360: The Next Evolution in Managed Services

Where Customer Experience Meets Business Intelligence

neuvue360 offers both operational and strategic benefits to your business.

By generating a bespoke customer portfolio, neuvue360 can export customer data directly to your call handlers, helping aid your customers’ requirements at every touch point.

neuvue360’s business intelligence (BI) tools offer excellent strategic benefits to key stakeholders in your business, from customer-facing staff and team leaders through to managers and board-level decision makers.

Whether it’s planning staff availability, identifying customer habits over time, tracking staff performance, or identifying trends or inefficiencies – neuvue360 can deliver truly actionable intelligence for your business.

Want to find out more?

Want to find out more?

3 Reasons to choose Neuways as your MSP

We don’t just support, we secure and strategise.

A longterm solution, not a quick fix

Managed Service Providers find a long-term solution for your IT problems. This ensures the continuity of your business, unlike an IT Support company who only find a fix for individual problems and don’t take a holistic approach to your IT systems and security – Neuways do.

Supporting your best interests

We can include consultancy and project work hours into our MSP plans meaning your IT grows and prospers in a secure manner. This strategic work runs alongside your support leading to a holistic IT approach bespoke to your business – not a one size fits all approach.

Quick support when you need “IT

With an average time of 8.5 seconds to answer your call (that’s 3 rings), we pride ourselves with our prompt response rates. Our Technical Support desk of 40+ technicians means we can ensure that your business remains supported and secure when you need it most.

A longterm solution, not a quick fix

Managed Service Providers find a long-term solution for your IT problems. This ensures the continuity of your business, unlike an IT Support company who only find a fix for individual problems and don’t take a holistic approach to your IT systems and security – Neuways do.

Supporting your best interests

We can include consultancy and project work hours into our MSP plans meaning your IT grows and prospers in a secure manner. This strategic work runs alongside your support leading to a holistic IT approach bespoke to your business – not a one size fits all approach.

 

Quick support when you need “IT

With an average time of 8.5 seconds to answer your call (that’s 3 rings), we pride ourselves with our prompt response rates. Our Technical Support desk of 40+ technicians means we can ensure that your business remains supported and secure when you need it most.

 

8.5 Seconds

Average

Waiting Time

100%

SLAs

Met

300+

Supported

Businesses

 

40+

Dedicated

Technicians

364

Days

Available Per Year

100%

UK-Based

Real People

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