neuvue360
Where customer experience meets
business intelligence
neuvue360 makes it as easy as possible for your customers to access your services whilst giving you in-depth intelligence about how you provide your services. This software is essential for any organisation where customer interaction is the cornerstone of your business.
At the heart of this suite is a VOIP-based phone system provided by 3CX. Built around the 3CX phone system is a network of value-add modules that display detailed caller information and enable enhanced resource management.
These modules are what make neuvue360 what it is.
Customer wait times are down by 20%
100% SLA compliance since implementing neuvue360
Ticket resolution time has seen a 49% decrease
Why Neuways?
Our ethos has always been focused on finding technological solutions to business problems. neuvue360 is the culmination of this ambition.
Our background, as part of the Neu Group, is in business systems (ERP, specifically). This is why the technology experts at Neuways created a software solution that solved the biggest challenges that we faced as a managed service provider.
Neuways has since been named one of the best managed IT companies in Britain. Now, we would like to share our knowledge with you.
neuvue360: The Next Evolution in Managed Services
Where Customer Experience Meets Business Intelligence
neuvue360 offers both operational and strategic benefits to your business.
By generating a bespoke customer portfolio, neuvue360 can export customer data directly to your call handlers, helping aid your customers’ requirements at every touch point.
neuvue360’s business intelligence (BI) tools offer excellent strategic benefits to key stakeholders in your business, from customer-facing staff and team leaders through to managers and board-level decision makers.
Whether it’s planning staff availability, identifying customer habits over time, tracking staff performance, or identifying trends or inefficiencies – neuvue360 can deliver truly actionable intelligence for your business.
3 Reasons to choose Neuways as your MSP
We don’t just support, we secure and strategise.
A longterm solution, not a quick fix
Managed Service Providers find a long-term solution for your IT problems. This ensures the continuity of your business, unlike an IT Support company who only find a fix for individual problems and don’t take a holistic approach to your IT systems and security – Neuways do.
Supporting your best interests
We can include consultancy and project work hours into our MSP plans meaning your IT grows and prospers in a secure manner. This strategic work runs alongside your support leading to a holistic IT approach bespoke to your business – not a one size fits all approach.
Quick support when you need “IT
With an average time of 8.5 seconds to answer your call (that’s 3 rings), we pride ourselves with our prompt response rates. Our Technical Support desk of 40+ technicians means we can ensure that your business remains supported and secure when you need it most.
A longterm solution, not a quick fix
Managed Service Providers find a long-term solution for your IT problems. This ensures the continuity of your business, unlike an IT Support company who only find a fix for individual problems and don’t take a holistic approach to your IT systems and security – Neuways do.
Supporting your best interests
We can include consultancy and project work hours into our MSP plans meaning your IT grows and prospers in a secure manner. This strategic work runs alongside your support leading to a holistic IT approach bespoke to your business – not a one size fits all approach.
Quick support when you need “IT
With an average time of 8.5 seconds to answer your call (that’s 3 rings), we pride ourselves with our prompt response rates. Our Technical Support desk of 40+ technicians means we can ensure that your business remains supported and secure when you need it most.
8.5 Seconds
Average
Waiting Time
100%
SLAs
Met
300+
Supported
Businesses
