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Microsoft 365 Business Voice

Microsoft 365 Business Voice


Ensuring your business stays up and running

Microsoft 365 Business Voice is a VoIP (Voice over Internet Protocol) phone solution that interfaces with Microsoft Teams. 

Neuways recommends Business Voice to small and medium-sized businesses as it simplifies communication with colleagues and customers. Together, the Microsoft apps work together to deliver an all-in-one communication solution, bringing together calling, chat and meetings into one application.

Businesses can save up to 75% on communication if they opt for VoIP.

VoIP saves businesses an average of 32 call minutes daily.

90 %

90% of IT leaders will cease purchasing on-premise communication tools by the end of 2021.

Multi-device Support

The support for Microsoft Business Voice means that all of your team, no matter what operating system they use, will be able to use it. The full list of those supported includes: Windows 10, Mac OS, Apple IOS, Android, Desk phones (Yealink models).

Dial In and Out with VoIP

Users have the ability to dial in or out using the Microsoft Teams Client with VoIP (Voice over Internet Protocol). Call plans can be scaled to your needs, with rates set by Microsoft for calling international and national numbers.

Live Number Migrating

When you switch to Microsoft Business Voice, as part of the setup process, your existing phone numbers can be transferred to the platform. This will ensure that your customers will still be able to reach you like they always have, without any kind of drop-off.

Call Transfer and Queuing

Microsoft Business Voice offers call transferring and queueing as standard. Custom settings for call greetings and hold music, allow you to create a bespoke experience.

Secure Platform

Being a part of the Microsoft 365 platform, Microsoft Business Voice comes with the same level of excellent security. As a requirement, multi-factor authentication ensures that your account doesn’t fall into the wrong hands.

Schedule your Business Hours

Business phones can be scheduled to ring between certain times and on specific days of the week. Out of hours scheduling is also available, allowing your calls to be forwarded either to voicemail or another number.

Seamless Integration

The integration with Microsoft Business Voice and other Microsoft 365 applications is seamless. An example is the out of office/away functions transferring from Outlook, that will mark a user’s extension as unavailable.

Why Neuways for VoIP?

Being a Microsoft Gold Partner, means we can provide our customers with industry-leading VoIP calling through Business Voice, an add-on for Teams. It allows users to stay in communication with their colleagues and customers from wherever their location.  

Our Microsoft Certified Technicians have first-hand experience of using Business Voice within Teams, making them well placed to provide information and guidance when it comes to using the software.  

As Microsoft experts for many years, we recognise that Business Voice is a game-changer, transforming Teams into the ultimate VoIP calling tool for businesses of any shape or size. Business Voice creates a truly integrated communications line, ensuring your business stays connected, as remote working becomes the norm.  

For more information about VoIP and how it can improve your business, call us on 01283 753333 or email us at  

Neuways offers Microsoft 365 Business Voice as an add-on for Microsoft Teams, allowing businesses to use Teams as an interface for an Internet Protocol (IP) phone system. Business Voice will become an essential business tool as working practices shift to greater amount of remote working. It serves as an efficient form of communication to contact colleagues and customers is required.

Want to find out more?

Why VoIP?

Voice over Internet Protocol (VoIP) is an incredibly useful tool for businesses to utilise, especially as many pivot to allow their staff to work from home. The success of Teams has been extremely useful, as colleagues require a great level of communication between one another to continue to work together.

Business Voice, however, adds an extra layer of communication, not only with colleagues but those external to the business. The integration of the app within the Microsoft eco-system allows it to work in tandem with every other app offered by Microsoft, sharing a lot of flexibility with Microsoft 365, and allowing work to be carried out more efficiently.

3 Reasons to choose Neuways as your MSP

We don’t just support, we secure and strategise.

A longterm solution, not a quick fix

Managed Service Providers find a long-term solution for your IT problems. This ensures the continuity of your business, unlike an IT Support company who only find a fix for individual problems and don’t take a holistic approach to your IT systems and security – Neuways do.

Supporting your best interests

We can include consultancy and project work hours into our MSP plans meaning your IT grows and prospers in a secure manner. This strategic work runs alongside your support leading to a holistic IT approach bespoke to your business – not a one size fits all approach.

Quick support when you need “IT

With an average time of 8.5 seconds to answer your call (that’s 3 rings), we pride ourselves with our prompt response rates. Our Technical Support desk of 40+ technicians means we can ensure that your business remains supported and secure when you need it most.

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