From a basic problem to the complex, our technicians, architects and consultants are used to helping the proficient to the prehistoric. We’ve heard it all, so don’t be afraid to call.
ISO accredited and with our expert team of IT support specialists, we offer a comprehensive range of technical support across the UK. We manage and provide a range of onsite and remote IT support throughout the UK.
We are very flexible at Neuways, so whether it is one PC or 1000, we can help fix the everyday problems that stop you working. Whether it is a slow server or a printing problem we have got plenty of knowledge, expertise and patience, to talk you through your options and find the right solution.
When it comes to managing customer’s IT, we are both delighted and proud to say that we care for over 400 businesses throughout the UK from SMB through to Enterprise.
We provide rapid response from our team of knowledgeable, well-equipped IT technicians and a range of support packages to suit your needs. From servers linked to a few desktops to clustered servers that feed scores of computers, we provide permanent solutions to problems as opposed to temporary quick fixes.
Neuways has over 45 dedicated technicians and business analysts who provide expert remote and on-site support. Our team can quickly and knowledgeably resolve issues remotely, minimising disruption to your business. We provide excellent response times and you get to talk to our engineers directly to get a quick and fast response when you need it.
We work with a number of well know suppliers and have long standing relationships with them. We have chosen these suppliers based on their innovative and leading products and we are key partners with them.
Support Portal, 24 hours a day, 7 days a week – Coming soon
In line with your support and SLA agreement, customers have access to our Support Portal, 24 hours a day, 7 days a week. This Portal enables you to log support requests, view the status or resolution of existing or previous requests and provides a library of IT self-help articles, if you would like to tackle the problem yourself.
One key element of the server and PC support we provide is our intelligent IT programme SmartMonitor – a ‘Health Check’ for servers and desktops.
This is a vital part of our support that continuously monitors and reports on your IT systems. This enables our team to identify issues such as security breaches, network device failures and efficiency of your equipment before they become problems and keeps your machines operating at peak performance.
This monitoring system is unobtrusive so you won’t notice that it is on your machines and it will benefit your business by offering timely solutions to future problems.