Technical Support Engineer – 2nd / 3rd Line
No agencies please. We are only accepting applications from individuals at this time.
Neuways are looking for passionate and driven Technical Support Engineers to join their growing team.
If you thrive on providing outstanding customer service and technology is your thing, come and join us.
Interested? Drop me an email and let’s have a chat in confidence.
Darren Turner, Technical Manager, email@example.com
Neuways is one of the UK’s leading & award-winning Managed Service Providers (MSP), delivering solutions and support for managed IT, cybersecurity, cloud Services and Microsoft Dynamics 365 Business Central.
Supporting a large global client base, we are based in Chellaston, Derbyshire and employ over 50 permanent IT specialists. We put customer service at the very heart of everything we do, and it is our mission to continue successfully growing the business, building upon our great reputation in the industry based on the quality of product and service we provide.
This is a fantastic opportunity for someone wanting progress their skills with a company that believes in investing in people through continuous development in a varied role.
This role would suit someone from a technical background with at least 3 years’ experience in a similar role, looking for a mostly office-based role, where you will provide full technical support to our customers as part of our large service desk team. You will need to have a ‘can do’ attitude and be passionate about providing 1st class customer service.
Key Skills and Requirements
You will play a key role in all Technical Support across existing and new products and services. Ideally you would possess good knowledge and experience in using and supporting Microsoft 365 Cloud Services, including Exchange Online, Teams, SharePoint, OneDrive and Intune.
Additionally, you will support other products and services including:
- Windows 10 as well as legacy Windows Operating Systems
- VOIP Phone Systems
- Networks, Routers & Firewalls
- Server Support (Windows Server 2019, Windows Server 2016, Windows Server 2012 & Small Business Server variants)
- Active Directory
- Microsoft SQL, Terminal Services, Microsoft Exchange
- Backup & Disaster Recovery
- Anti-virus, Anti-malware
Key responsibilities include:
- Dealing with technical queries and understanding technical products.
- Logical and methodical analysis of technical issues and provide resolution within SLA as well as manage the escalation process with 3rd parties.
- Fully managing and supporting customers IT (infrastructure and services).
Provide consultative services, installations and manage migrations.
Full UK Driving license is required as there may be an occasional requirement to attend customer sites.
Job Types: Full-time, Permanent
To keep our employees safe, we have installed measures to ensure our workplace meets COVID-19 secure requirements. Temporary working from home may be enforced during the Pandemic, based on government guidance.
Send your CV and covering note to firstname.lastname@example.org