We think IT is a people business – building and maintaining strong relationships is a core aspect of the Neuways ethos, with both our customers and trusted suppliers. In order to provide our customers with the strongest possible offering we think it’s vital to be able to offer the most innovative tried, tested and trusted solutions.
We will never offer our customers a product that we don’t believe in – before we begin to offer anything to our customers, we run them through intensive testing in-house and the NeuTecs put each one through their paces. If it doesn’t meet your strict criteria, we won’t offer it to our customers.
We do not set sales targets for particular products – “we believe that our customers should have solutions that suit them, when they need them” – not because of a sales target.
We always do the right thing – because that’s the way we’re made, and perhaps why we have more expertise, knowledge and experience than most companies our size. We would rather walk away from a customer knowing that we’ve provided honest advice. Our experience shows that if we do walk away, customers usually come back at a later date when they realise our advice was correct!
When selecting our suppliers we don’t just look at price – stability, support, scalability, a robust roadmap, training support and proven customer focus matters just as much, if not more, than the base price. After all, it’s no use having what appears to be a great value product if it doesn’t work very well or it’s not supported!
As we continuously strive to deliver exceptional support and services for our customers across many regulated industries, we must adhere to thorough processes and procedures for not only quality of work, but also often to protect the privacy of our customers IT systems.
Our business has continually improved since the company formed and meeting the requirements of ISO reflects Neuways’ continued focus on delivering high quality through standard processes and procedures. We are very proud that we have achieved two internationally-recognised ISO standards:-
ISO 9001:2008 is the internationally recognised standard for Quality Management which demonstrates that Neuways’ policies, practices and procedures are of a consistent quality, and that they are dedicated to continual improvement and to meeting the needs of our customers.
ISO 27001:2013 is the internationally recognized standard for Information Security Management which is a framework for ensuring the confidentiality, integrity and availability of systems and data. Information security has always been of the highest importance at Neuways and the achievement of this certificate is a clear demonstration of that.