It is with great pleasure that we announce Neuways has been nominated for the Customer Care Initiative of the Year category at the 2021 Security & Fire Excellence Awards.

Highlighting the work of our ground-breaking software, NeuVue360, the nomination also recognises the fine contribution of the entire Neuways team over the last year.

Special emphasis is placed on the teamwork shown by the Support department, who have provided Neuways customers with quality customer service, as ever, over the last 18 months.

Despite moving to remote working, the Neuways Support team has maintained its record of meeting 100% of Service Level Agreements (SLAs) with customers, as well as improving its Customer Satisfaction Rating to 98%.

Managing Director, Martin Roberts, said of the news:

“It’s brilliant to see further recognition of our team’s fine work over the last 18 months or so.

“We pride ourselves on delivering not only the best service to our customers, but the IT advice and solutions we provide is the most honest out there.

“We don’t hold any kind of sales targets at Neuways, which means rather than holding a bias towards certain products or services, we assess each and every one of our customers, before providing them with the solution that fits their needs, as opposed to a mass one-size fits all approach.”

Martin Roberts, Managing Director, Neuways
Martin Roberts
Managing Director, Neuways

The 2021 Security & Fire Excellence Awards take place on Tuesday 23rd November at the London Hilton on Park Lane.