Managed IT Support Services

Your own IT Department – without the hassle

Managed IT Support From The Experts

A partner you can rely on when it comes to your IT needs

Don’t take the risk of relying on ad-hoc or one-off support when you encounter IT problems. Our Managed IT Support service means we are a business partner giving you peace of mind that the experts are looking after your entire IT provision.

Neuways’ Managed IT Support plans give you confidence that your IT, technology systems and cyber security are all in safe, professional hands – 24/7!

Our UK-based team of 50+ technicians will solve your problem within the timescale agreed in your service plan. We measure our success by how well we serve our customers and not on financial figures. You can rely on your Neuways’ Managed IT Support service plan to ensure your IT needs are taken care of meaning you can focus on growing your business.

Included in our Managed IT Support plans are remote management and monitoring which means we can resolve issues before they become a problem. In addition, you’ll be able to access a wealth of knowledge at Neuways that will help you grow your business.

What can Managed IT Support Services offer you?

The benefits of Managed IT Support Services

Built for your business

Our IT consultants help design the perfect IT support plan for your business. We know that no two businesses are the same, so our solutions are tailored to suit you.

Super-fast SLAs

We commit to resolving your IT problems quickly according to clearly-defined Service Level Agreements, so you know that you’re supported by a reliable partner.

Experienced technicians

When you speak to a Neuways technician, you can be assured they’re committed to the delivery of professional excellence and expertise.

Helping you to grow

The right IT solutions with the right IT support is great for any business – we’re the partner to take care of it for you, so you can get on with what you do best.

Quick response

Our average waiting time is 8.5 seconds, which means you’ll be speaking to a technician within 3 rings of the phone!

Availability

We can be available to support your business 364 days per year (we sometimes even work Christmas based on best endeavours!) if your business requires it!

Choosing The Right Managed IT Support Provider

The Solution for Forward-thinking Businesses

IT Support, Managed IT, Managed IT Support
1

Why Managed IT Support?

A Managed IT Support plan gives your business IT Support when you need it. Whether your end-user hardware needs support, your need to protect the security of your data or your need a more robust backup and business continuity process, Neuways Managed IT Support plans can help. With 100% of our contractual Service Level Agreements met, you can be sure that your IT problems will be resolved within agreed timescales.
2

The Neuways Touch

We take the time to get to know your business, its systems and your people. This means we can manage and monitor your IT to better anticipate problems before they happen and deal with problems as they arise. You will also get to know us, so when you speak to our technicians and consultants, you’ll know it’s someone who has your best interests at heart.
3

Reliable IT Support Partner

Neuways provide Managed IT Support as a business partner and not just a supplier. We will advise you on threats to your business before they become a problem, they will advise you on new technologies to streamline your processes and increase productivity, but, more importantly, they will keep you safe from the cyber criminals because we are so much more than a break-fix workshop.

How is Neuways’ Managed IT Support different?

We’re not just here to troubleshoot your IT problems, our Managed IT Support Service means we are a business partner that gives you peace of mind that IT experts are looking after your entire IT provision. Furthermore, our IT experts would never offer any advice that we wouldn’t take ourselves, removing risk and failure out of the equation, allowing your business to prosper correctly – strategically.

IT Support, Managed IT, Managed IT Support

What Makes Our IT Support Helpdesk Great?

8.5 Seconds
Average Waiting Time
100%
SLAs Met
300+
Supported Businesses
40+
Dedicated Technicians
364
Days Available Per Year
100%
UK-Based, Real People

3 Reasons to choose Neuways as your MSP

We don’t just support, we secure and strategise.

A longterm solution,
not a quick fix

Managed Service Providers find a long-term solution for your IT problems. This ensures the continuity of your business, unlike an IT Support company who only find a fix for individual problems and don’t take a holistic approach to your IT systems and security – Neuways do.

Supporting your
best interests

We can include consultancy and project work hours into our MSP plans meaning your IT grows and prospers in a secure manner. This strategic work runs alongside your support leading to a holistic IT approach bespoke to your business – not a one size fits all approach.

Quick support
when you need “IT”

With an average time of 8.5 seconds to answer your call (that’s 3 rings), we pride ourselves with our prompt response rates. Our Technical Support desk of 40+ technicians means we can ensure that your business remains supported and secure when you need it most.

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